Terms and Conditions

Advanced Crates Terms and Conditions


Please read these Terms and Conditions carefully before using the advancedcrates.com services. By accessing the Website and/or placing an order you signify your agreement to be bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you may not use or access this Website. If you have any questions relating to these Conditions, please email us on info@advancedcrates.com.

Use of the Website

The Website is provided to you free of charge for your personal use. You agree that the personal information you supply is true, complete, accurate and current in all respects. If your personal information changes you will notify us immediately. You will not use a false name or impersonate another person or entity. You accept responsibility to keep your account details and password confidential, and you will take all necessary steps to ensure your password is kept secure and confidential. In the event that you have any reason to believe that your account details or password has become known to any other person, or if the password is likely to be used by any other person, you undertake to advise us immediately. You will only use a payment card that you are authorised to use.

You will not use the Website:

  • For any fraudulent purposes or unlawful activity.
  • In any way that causes, or is likely to cause, the website or access to it to be interrupted or damaged.
  • To send or use any material that is illegal, offensive, abusive, indecent, defamatory or obscene or may cause needless anxiety or annoyance.
  • For any purpose that results in the transmission of software viruses.
  • For any unauthorised business or commercial purpose.
  • To distribute mass e mail, spam or chain letters.

If you are found using Advancedcrates website in any of these ways, you will be in breach of our Terms and conditions. You agree that we will not be liable to you or any third party for any consequential, incidental, special or punitive damages that arise out of your use of the website.

Links to other websites

We may provide links to websites provided by others to facilitate additional information and value to our users. You access such websites at your own discretion. We are not responsible for availability of third party websites, for the privacy policies or terms of such websites and we do not review or endorse them. We accept no direct or indirect liability arising from the use of such external websites or resources.


We may also use your Personal Information to verify your identity and prevent or detect fraud. You should be aware that we may release your Personal Information to any Police, Regulatory or Government authority that has a legal right to demand it. By acceptance of these Terms, you agree that you have no objection to us contacting you by e mail or in writing and that you accept that such contact does not breach your rights under the Privacy & Electronic Communications (EC Directive) Regulations. While you are using the website, we will use Cookies to help personalise your session and to enable you to refer to your Shopping Basket whenever you wish. If the use of Cookies is not acceptable to you, you must not use this website.

Data Protection 

Advancedcrates Ltd (the “Company”) is regulated by the Data Protection Act 1998 (the “DPA”) and are required, as we process personal information, to comply with a number of important principles regarding the privacy and disclosure of the personal information we hold.

Our responsibility

All information that we hold concerning you as an individual will be held and processed by the Company strictly in accordance with the provisions of the DPA. Such data will be used by the Company to administer our relationship with you as a valued customer and to provide you with information about the Company’s activities and for related purposes. We will not, without your consent, supply your details to any third party except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to so by operation of law.

Your responsibility and rights

In order to help us fulfil our obligation, please inform us of any changes in your personal details as soon as reasonably possible. You have the right under the DPA to request a copy of any personal data we hold about (“Subject Access Request”). More Information For further information about your rights under the DPA, please visit the website of the Information Commissioner at: https://www.ico.gov.uk/.

Information and Data Protection

All parties shall comply at all times with the Data Protection Act 1998 (the “Act”) and any regulations made under the Act. All personal information which you provide to us will be stored and used by us in accordance with the Act.


All orders are subject to availability and while stocks last. Your order represents an offer to us to purchase a product. We accept your offer when we send an email confirmation to you. Order acceptance will take place when the goods are dispatched unless we have notified you that we do not accept your order. Non-acceptance of your order may be caused by the product being unavailable from stock, by our inability to obtain authorisation of your payment or because insufficient personal information has been supplied. We reserve the right to refuse your order and return your payment. Title to the goods purchased from the Website in accordance with these Conditions will pass to you upon payment by you of the purchase price. Until such time as payment is made we shall retain title in the goods.


Deliveries will be by the most appropriate method for the goods you have ordered. Where goods are heavy and/or bulky, delivery may only be possible to the kerbside at the delivery address. You have the option to select a timed delivery (at extra cost) so that the goods are delivered at a pre-arranged time.

The Company does not accept liability for any failure to provide the Equipment for reasons which are due to circumstances beyond the Company’s control, including (but not limited to) failure of gas, electricity or water supply, delays to the postal service, industrial action, failure of plant or equipment or due to lack of stocks of equipment. The Company’s maximum aggregate liability to the Customer, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation (other than fraudulent misrepresentation) or otherwise, arising out of or in connection with this agreement is limited to an amount equal to the charges payable by the Customer. Nothing in these Conditions limits or excludes the liability of the Company for death or personal injury resulting from negligence. The Company insofar as it is able shall pass to the Customer the benefit of any warranty offered by a manufacturer of Equipment for so long as such warranty shall remain in force.

Cancelling your order:

You have the right to cancel your order, but you must do so within 7 working days of the day on which you receive the goods. If you wish to cancel the order after the goods are dispatched, please see Returns Procedure. Please note, this does not apply to goods that are made to your specification, unless they are faulty.

Returns Procedure:

If you wish to return goods purchased through the Website, you should contact us on 0208 733 8720 during office hours to determine the most appropriate method of return, as this will depend on the weight, bulk and type of goods. Any goods that were delivered palletised, should be repacked on the pallet as delivered and secured firmly to it. If goods are returned under your right to cancel within 7 days of delivery, then a full refund of the purchase price of the goods will be made providing they are in a resalable condition. Nothing herein contained affects your statutory rights.


Intellectual property rights

The content of the Website is protected by copyright, trademarks and other intellectual property rights. You agree that you may retrieve and use this information and, if necessary for the purposes of making a purchase, download such content onto a maximum of one computer hard drive or print one copy for your own personal use. You may not use the content for commercial purposes, nor may you reproduce, copy, distribute, modify transmit or download content, reverse engineer the Website or create any material based upon it.

Compliance with UK Law

You agree that your use of the Website will be for lawful purposes and in a lawful manner.

Limitation of Liability

The Website is provided with no express or implied warranties or guarantees. Use of the Internet is at your own risk. Every reasonable effort has been made to ensure that information contained within the Website is accurate, but we will not accept any liability for any errors or omissions. When inaccuracies are brought to our attention, we will make corrections as soon as reasonably practical.

We will not accept any liability for:

  • Incompatibility of the Website with your computer or its software, nor with telecommunication links.
  • Any economic losses or loss of goodwill or reputation or technical problems encountered with the use of the website or in interruptions to the Websites availability.
  • The Website failing to meet your requirements.
  • Any liability arising from a breach of these Conditions which is caused by circumstances beyond our control.

Payment Details

Advancedcrates.com website uses Paypal to take full credit card payments through our shopping basket. If you would like to view the payment Terms and Conditions please view them here: https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full